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Important Notice:  Login with your ‘firstname.lastname@ugdsb.on.ca‘ userID to modify or reset your ugdsb.on.ca or ugcloud.ca account.  Select one of the following options.

I know my password and want to CHANGE it 

      or

I forgot my password and want to RESET it

1. Does this work to change my edsmbli and ConnectEd password?

   • Yes, it does.

2. Does this work to change my ugcloud password?

   • This will change your ugcloud password, but you need to login with your UGDSB credentials.

3. I don’t remember my password.

   • Complete – reset my password

4. Can I use a business telephone number?

   • We do not recommend using a business number.  The system uses the phone number to call or text.  We would not want to send the information to someone else. 

   • You should use a phone number or email address you can easily access.

5. Can I use a cell phone number?

   • Absolutely 

6. Can I install the Authentication application?

   • Yes please!  Installing the Microsoft Authenticator on your smartphone will make password recovery much easier.

   • We do have plans to ensure everyone eventually has this installed.  Thanks for considering be first to set it up.  

7. How do we know if we’ve already done it?

   • In your, Security Infor page you will have some alternate contact methods defined.

   • Then you can simply close the window.

Call the helpdesk at 519-822-4420 ext. 247